Dear Ms. Silvano;
I had total knee replacement surgery at Stamford Hospital Feb 29 and was discharged to Cassena Care March 3 for rehabilitation. My arrival at your facility was intimidating. It appeared to me that you were expecting me but not at that moment. My assigned room had a TV that ran 24/7 and neither the sound or channel could be turned off/changed. This all disappeared quite quickly and my stay soon became a pleasant experience.
The entire staff treated me with utmost respect and showed sincere interest in my well-being. They would always offer words of encouragement and cheer and would take the time to engage in conversation even though they had many other pressing duties. Never once did I experience any negative “vibes”.
There are member on staff I would like to thank personally. I do not like to single out any one individual for fear that I leave a deserving person out, for which I apologize in advance.
Alva Lindsay Always a pleasant voice to wake up to in the morning. She helped with my personal care through my stay, especially when I first arrived and had difficulty. Continually checking my vital signs and asking, “Are you OK? Do you need anything?”
Jennifer Lagana and Melinda Haschak Always available for conversation and words of encouragement. Made me feel important and stressed my present condition was only temporary and would improve. Kept my medications on time and in proper order. Monitoring and adjusting my type II Diabetes medication.
Heather Wise For a more in depth view into my situation, this is the woman to talk to. Clear, concise conversation I could understand. Never tried to “push” the discussion along because she was busy. Always took the time to make sure I understood.
Michael Fine and Irene Rueda I saved the best for last. Without these two people, I do not believe I would be as far along as I am today. I do not like pain and when I first arrived, my tolerance level was low. Gently and ever so carefully, Michael and Irene coaxed the knee to bend and built up my body to prepare me to take care of myself. Always explaining the next exercise and its purpose. Constantly vigilant to make sure I was safe and able to handle the task. I cannot emphasize enough how Michael and Irene, with their soothing voice and relaxing touch, could get me to do things I did not think I could do. They instilled confidence in me and recognized my accomplishments with words of praise. When the sessions were over, they made sure I was capable of and did get back to my room without incident.
I arrived in a wheelchair, advanced to a walker, and graduated with a cane.
Please extend my comments to the management, staff and family of Cassena Care with special recognition give to Alva, Jennifer, Melinda, Heather, Michael and Irene.
Lee J. Querro